KnowledgeBase Glossary, FAQ & HelpDesk ChatBot | NA
About KnowledgeBase Glossary, FAQ & HelpDesk ChatBot
KnowledgeBase X w FAQ Glossary Powered by WPBot ChatBotHelpDesk.
•KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ Glossary and AI powered ChatBot HelpDesk features all in one Create a featurerich Knowledgebase on your website Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style Supports file attachment alternative questions for articles upvotedownvote and a lot more.
•KnowledgeBase X is the Most Complete Support System for WordPress Extend KBx Pro with Live Human Chat and Support Ticket addons.
•Power up your KnowledgeBase with the BuiltIn Plug n Play ChatBot Helpdesk porwered by the Best WordPress ChatBot plugin WPBot The ChatBot can be integrated with Googles DialogFlow AI and NLP engine.
•You can make the HelpDesk ChatBot to work with any language easily and quickly All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.
•All in One KnowledgeBase Solution.
•Build a robust selfservice support system easily and reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.
•Create a set of KnowledgeBase articles and show them in different modes in Standard KnowledgeBase mode with Categories listing etc OR as a Glossary of Terms OR as FAQ You can easily select the desired mode with a handy and quick ShortCode Generator.
•AI Powered HelpDesk ChatBot.
•WPBot Pro is fully integrated with KnowledgeBase X is and supports Googles Artificial Intelligence API for AI and NLP engine DialogFlow.
•KnowledgeBase X ChatBot can answer questions of your website visitors send email from ChatBot window help people find answers from your KnowledgeBase articles get visitors to leave their phone number and much more.
•When you integrate with DialogFlow you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase.
•Integration with DialogFlow is optional The ChatBot is Plug n Play and can work well on its own by providing conversationbased KnowledgeBase Article Search Showing List of Articles Email Support and Leave Number to Call Back features etc as soon as you install the plugin.
•Not using KnowledgeBase Try our ChatBot for WordPress WPBot.
•Do you have a eCommerce shop Try our ChatBot for WooCommerce.
Standard KnowledgeBase Features
•Create unlimited Knowledge Base articles and classify them into categories The Knowledgebase will display all your categories and users can browse by categories Supports sticky articles Two different styles are available to display your Knowledgebase categories.
•Supports dynamic sidebar to display all KnowledgeBase categories and articles Can be turned on or off.
•Article details pages allow users to UpVote or DownVote an article The UpVoteDownVote and View counts are Editable by admin.
•Attach multiple files with articles.
•Show related articles.
•Add multiple alternative questions that is also answered by the same article This improves search result matching and is very helpful for the users.
•The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort Simply define a term for each KnowledgeBase articles and use the glossary shortcode The glossary design is simply awesome and user friendly with floating Alphabetical filtering which is totally unique.
•Check Out the Unique Glossary Live Demo.
•KnowledgeBase FAQ Frequently Asked Questions.
•You can use the same Knowledge Base articles is FAQ format in accordion mode This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.
•Powerful Live Search.
•A powerful live search bar that starts showing article results as the user types search terms.
•Export and Import Your KnowledgeBase in CSV format Very handy to copy the KB to another site.
•Easy Shortcode Generator for All KnowledgeBase Options.
•Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste Makes your life easy.
•SideBar and KnowledgeBase Widgets.
•SideBar widgets available for Recent Posts and Tag Cloud You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky Most Popular and Recent Articles.
•Role Based Access.
•Set user access levels for categories You can restrict user access to the knowledgebase articles by user roles Select which user roles can access articles under which categories.
•HelpDesk ChatBot AI Powered.
•Enable an AI powered ChatBot to act as your HelpDesk or Support Desk Your website users can converse with the ChatBot ask questions and get answers that make sense The HelpDesk ChatBot is integrated with the Googles DialogFlow So you can train the ChatBot to answer any questions easily and quickly Analyze the user queries from the DialogFlow history and makes the ChatBot better over time As the ChatBot gets better it will start cutting down on your Live support requirements and eventually you can almost eliminate the live support altogether.
•HelpDesk ChatBot User Intent Detection.
•HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.
•Predefined intents can work without integration to DialogFlow API and AI These are readily available as soon as you install the plugin and can be turned on or off individually Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed They are Search Articles List of Articles Email Support Question Leave Number to Call Back These can work even without DialogFlow Integration.
•Custom intents give you the option to build a truly human like intelligent and comprehensive chatbot Build custom Intents and Responses directly in DialogFlow and train the bot accordingly When you create custom intents and responses in DialogFlow HelpDesk ChatBot will display them when user inputs match with your Custom Intents along with the responses you created.
•Works with Any Language Use KBX Pros advanced language center to change all the chatbot responses to your own easily You can make the ChatBot to work with any language A dictionary of stop words for 30 languages is included.
•InChat Support and Contact.
•HelpDesk ChatBot provides eMail support directly from the Chat window If the user does not find answers to his question in the FAQ he can opt to send an email to site admin by chatting.
•Call Me Back.
•The Call Me Back feature of this HelpDesk chatbot lets you get call requests from your customers The call request will be emailed to the admin This great feature allows you to collect prospective customers phone numbers and allows you to call them back at your conveniences.
•Personalize your ChatBot.
•Choose from one of the 4 modern chatbot window templates Upload your own background image to show behind the chatbot window Add multiple variations of ChatBot responses for each node They will be used randomly and give an appearance of more human like responses.
•The HelpDesk ChatBot can work with any language but multilanguage is not supported Every Chat Bot response and system text displayed on the